Help Desk

How to contact the Help Desk:

Call our IT support line at 310.303.7268 and select the telephone support option number.
Monday through Friday, 8am to 5pm
Saturday and Sunday, Closed

Visit, in person, at our walk-up Help Desk:

Oceanside 106
Monday through Friday, 8am to 5pm
Saturday and Sunday, Closed
The Help Desk observes all university holidays.

After hours: 

Send email to the appropriate group. An IT staff member will contact you on the next business day.

MCU Help Desk support services have been categorized into four key areas as noted below. If you need assistance, please select from the Support Group options below.

Support Group
Email and Phone Support Option #
Service Description
General Services\ Operations Group generalsupport@marymountcalifornia.edu Telephone Support #1
  • Student password resets including Student Portal, MyMarymount, Office 365, and email
  • Telephone and print-spot related issues
Business Intelligence Group applicationsupport@marymountcalifornia.edu Telephone Support #2
  • CAMS (Faculty Portal), Slate, Great Plains support
  • All other MCU Business administrative application issues
Educational Technology Group classroomsupport@marymountcalifornia.edu Telephone Support #3
  • All classroom technology and equipment support (computer, podium, smart board, audio, visual, lighting, network)
  • MyMarymount
Infrastructure Group
help@divergeit.com
Telephone Support #4
  • For all other faculty and staff non-classroom issues: Password resets, Desktop support, hardware, and networking support including wireless and internet access

The nature of what we do requires that we are away from our desks throughout the day. If you report a problem by calling an Institutional Technology staff member directly, your work order may be delayed.

We’ll do everything in our power to make your experience easy and quick. We prioritize each request when you contact us and immediately put your request into a help desk ticket in our computer system.

Help desk tickets, whether submitted by phone or email, that include detailed information assists us in responding efficiently to everyone’s request for assistance. The detailed information includes: first and last name, Student ID number, phone number, email and best time to reach you.

Institutional Technology

MCU Institutional Technology provides support for our staff, faculty and students.  Our Help Desk is comprised of four key areas of service: General Services/Operations, Business Intelligence, Educational Technology, and Infrastructure Support. Visit our Help Desk page for detailed information about each of these support areas.

Need to know how to reset your password or how to login to your email? Download the Login and Help Desk Reference Sheet:  for Students or for Faculty/Staff.

Phone: (310) 303-7268
In Person: OS106
Hours: 8am to 5pm, Monday through Friday