Student Complaint Procedure

Marymount California University takes very seriously complaints and concerns regarding the institution. The following offices provide specific administrative means to address and resolve most, if not all, questions or concerns.

Student Complaint Procedure

Marymount California University takes very seriously complaints and concerns regarding the institution. MCU provides several means by which student complaints and grievances may be addressed. In all cases, students are encouraged to put their complaints in writing and carefully document the events that led to the complaint or grievance.

Students are directed to address issues and conflicts with respective departments, but at any time are welcome to bring their complaint forward to one of three campus entities.  If you are uncertain of where to raise a complaint regarding Marymount California University, we recommend that you first contact

Ryan Alcantara, Vice President of Student Affairs/Dean of Students RAlcantara@MarymountCalifornia.edu

I.  Complaints regarding Discrimination or Harassment:
Marymount California University is committed to ensuring a just and humane campus wherein all community members have the capacity to thrive. It is understood that the behavior of some community members may, at times, challenge the well-being of others. As such, the University has established a set of policies that identify the types of behaviors that are unacceptable and will not be tolerated. These policies address issues related to Title IX and gender, ADA and disability, race and bias, and other conduct.

To improve the university’s ability to foster a just and humane campus for all, the university community is asked to report incidents that violate university anti-discrimination and misconduct policies so that efforts can be made to end discriminatory and harassing conduct based on a protected characteristic, prevent its reoccurrence, and address its effects. For more information regarding Title IX and Title IX related complaints, please visit www.MarymountCalifornia.edu/title-ix and http://www.MarymountCalifornia.edu/know-your-rights.

Report these complaints to:
Karen Thordarson, Interim Title IX Coordinator, (310) 303-7225, TitleIXcoord@MarymountCalifornia.edu

II.  Academic Appeals Process:
The burden of proof, in cases of disputed grades, rests with the student. The procedure for students to challenge a grade is as follows: The student requests a review by the instructor. Such an appeal must be received by the instructor by the end of the following semester (excluding summer) after the student has received the disputed grade or evaluation.   Every effort should be made to resolve the matter at this level. The faculty member will respond to the request for grade review in writing.  If the student disagrees with the instructor’s academic evaluation, the student is entitled to the following levels of appeal:

1) Upon receipt of the instructor’s written response, if the student is not satisfied with the resolution, the student may appeal within 14 days, in writing, to the Program Chair responsible for the course in question. The Program Chair will review the matter and then provide a written decision to the student.

2) Upon receipt of the Program Chair’s written response, if the student is not satisfied with the resolution, the student may appeal within 14 days, in writing, to the Vice President of Student Affairs/Dean of Students regarding the course in question and include all materials submitted to and received by the Instructor and Program Chair. The Vice President of Student Affairs/Dean of Students will review the matter and then provide a written decision to the student.

3) The final level of appeal is to the University Provost. If the student is not satisfied with the Vice President of Student Affairs/Dean of Students decision, the student may submit, within 14 days of receipt of the Vice President of Student Affairs/Dean of Students decision, all of the above materials, along with an explanation of the reason for the student’s dissatisfaction with the decision, to the Provost. The Provost will review the action and render a final decision.

The Academic Integrity process is stated on the initial violation form. Students may accept or appeal the charges.  In the case of appeal, they present the written appeal to the Vice President of Student Affairs/Dean of Students who will make the final determination on the appeal.  When a student has a concern about a faculty member or the management of a classroom, please make an appointment with the Program Chair, the Vice President of Student Affairs/Dean of Students, or the Provost.

Report these complaints to:
Ryan Alcantara, Vice President of Student Affairs/Dean of Students, (310) 303-7254, RAlcantara@MarymountCalifornia.edu

III. Allegations of Misconduct by Other Students and Other Complaints or Grievances
Any student who feels a fellow student in the community has violated any portion of the Student Code of Conduct should contact the Office of Residential Life and Student Conduct, the Office of Safety and Security, or the Office of Student Affairs/Dean of Students immediately. Staff members in these offices can thoroughly explain the process and review options. If the complainant wishes to proceed with the process, he/she must provide written documentation of his/her complaint.

The Office of Student Affairs/Dean of Students is also available to assist students who have questions regarding the issues of student misconduct or any other complaints or grievances that students may have. Marymount California University is committed to providing a quality, value-based educational experience to our students.

Report these complaints to:
Ryan Alcantara, Vice President of Student Affairs/Dean of Students, (310) 303-7254, RAlcantara@MarymountCalifornia.ed

IV.  Additional Resources
The contacts below will help direct you to the appropriate department and will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process.  The following offices and individuals provide specific administrative means to address and resolve most, if not all, questions or concerns.

Office of the Provost (academic programs, accreditation):
Provost: Dr. Ariane Schauer:  (310) 303-7252
Email: ASchauer@MarymountCalifornia.edu
Assistant to the Provost: Tammy Rusznak
Email: TRusznak@MarymountCalifornia.edu

Office of Student Affairs (academic integrity, grades, dismissals, learning center, career & advising services, study abroad, international student support & partnerships, athletics, health and counseling services, residential life, service learning, student life):
Vice President of Student Affairs/Dean of Students: Ryan Alcantara: (310) 303-7254
RAlcantara@MarymountCalifornia.edu
Anonymous Tip Line: (310) 303-7373

Office of Undergraduate and Graduate Admissions (admission eligibility, transfer credit):
Dean of Enrollment Management (310) 303-7311
Email: Admission@MarymountCalifornia.edu

Office of the Registrar (academic records):
Director: Paula Avery: (310) 303-7213
Email:  PAvery@MarymountCalifornia.edu

Office of Business Services, Finance, and Administration (tuition, student accounts, financial aid, fee payments, loans, scholarships, grants, facilities, campus safety, transportation, bookstore, food services):
Executive Vice President and CFO: Kathleen Ruiz: (310) 303-7334
Email:  KRuiz@MarymountCalifornia.edu

Waterfront Campus (issues specific to Water Front):
Academic Coordinator:  Claudete Marques (310) 303-7297
Email:  CMarques@MarymountCalifornia.edu

Equal Opportunity, Harassment and Nondiscrimination Concerns:
Interim Title IX Coordinator: Karen Thordarson: (310) 303-7225
Email: TitleIXcoord@MarymountCalifornia.edu

Most complaints made to media outlets or public figures, including members of the California legislature, Congress, the Governor, or Board of Trustees of Marymount California University are referred to the University President’s Office.

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA, 95833, www.bppe.ca.gov, (916) 431-6959 or (800) 1-888-370-7589 (phone), and (916) 263-1895 (fax).

Office of the Registrar

Email: registrar@marymountcalifornia.edu
Phone: (310) 303-7215
Fax: (310) 303-7204

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