Help Desk

Support for Students

310.303.7268

General support

  • Select option 1.
  • Email generalsupport@marymountcalifornia.edu.
  • Support for student login, email, student portal, campus printing and wireless internet.
  • IMPORTANT: When leaving a voice message, please leave a detailed message with your first and last name, phone number, your student ID number and the best time to call you back.

MyMarymount

  • Select Option 3.
  • Email edtechsupport@marymountcalifornia.edu
  • Student login and user support for My.Marymount.
  • IMPORTANT: When leaving a voice message, please leave a detailed message with your first and last name, phone number, your student ID number and the best time to call you back.

Support for staff and faculty

Call Extension 268 or send an email to generalsupport@marymountcalifornia.edu

  • For staff and faculty assistance with user accounts, password resets or office computers during business hours.
  • You can also submit a ticket to mcu@all3IT.com.

Office hours

Monday-Friday: 8am-5pm
Saturday and Sunday: CLOSED

After-hours support

  • Send email to the appropriate group (see matrix below). An IT staff member will contact you on the next business day.
  • For phone support during business hours, call ext. 7268.
Support Group
Email and Phone Support Option #
Service Description
General Services\Operations Group generalsupport@marymountcalifornia.edu
Extension 268 or 310-303-7268

  • Student password resets including student portal, Office 365 and email

  • Phone and Print Spot-related issues


edtech@marymountcalifornia.edu
Extension 681 or 310-303-7681

Support for MyMarymount
generalsupport@marymountcalifornia.edu
Extension 268

  • CAMS (Faculty Portal), Slate, Great Plains support

  • All other MCU business administrative application issues and all other MCU business administrative application issues.


generalsupport@marymountcalifornia.edu

  • All classroom technology and equipment support (computer, podium, smart board, audio, visual, lighting, network). If you are in class and need help right away, please use the IT button on the phone to call the receptionist who will dispatch a support tech to come to your classroom.

Infrastructure Group
mcu@all3it.com
All3IT support number:310-933-4490

    For all other faculty and staff non-classroom issues, such as password resets, desktop support, hardware, and networking support, including wireless and internet access and Office 365.

Institutional Technology
(310) 303-7268

Campus location
Administration Building 101
(Across from the reception desk)

Hours
8 a.m. to 5 p.m, Monday through Friday