Help Desk

Support for Students

310.303.7268

General support

  • Select option 1.
  • Support for student login, email, student portal, campus printing and wireless internet.

MyMarymount

  • Select Option 3.
  • Student login and user support for My.Marymount.
  • IMPORTANT: When leaving a voice message, please leave a detailed message with your first and last name, phone number, your student ID number and the best time to call you back.

Support for staff and faculty

310.765.7205 (DivergeIT)

  • For staff and faculty assistance with user accounts, password resets or office computers during business hours.
  • You can also submit a ticket to help@divergeit.com.

Office hours

Monday-Friday: 8am-5pm
Saturday and Sunday: CLOSED

Walk-up Help Desk for students
Located in the Library entryway
Monday-Friday: 8am-6pm
Saturday and Sunday: Closed

After-hours support

  • Send email to the appropriate group (see matrix below). An IT staff member will contact you on the next business day.
  • For phone support during business hours, call ext. 7268.
Support Group
Email and Phone Support Option #
Service Description
General Services\Operations Group
Phone support option #1

• Student password resets including student portal, MyMarymount, Office 365 and email
• Phone and Print Spot-related issues
Business Intelligence applicationsupport@marymountcalifornia.edu
Phone support option #2
• CAMS (Faculty Portal), Slate, Great Plains support
• All other MCU business administrative application issues
All other MCU business administrative application issues
Educational Technology classroomsupport@marymountcalifornia.edu
Phone support option #3
• All classroom technology and equipment support (computer, podium, smart board, audio, visual, lighting, network). If you are in class and need help right away, please use the IT button on the phone to call the receptionist who will dispatch a support tech to come to your classroom.
Infrastructure Group
help@divergeit.com
Phone support option #4
Direct number:310-765-7205
If you are in your office and need immediate assistance during business hours, call DivergeIT directly using the number above.
• For all other faculty and staff non-classroom issues, such as password resets, desktop support, hardwar, and networking support, including wireless and internet access and Office 365.

Institutional Technology
(310) 303-7268

Campus location
Oceanside 106

Hours
8 a.m. to 5 p.m, Monday through Friday